I have 10 clients and lists of over 20K. i’ll stick with Constant Contact and a jank interface then try and deal with a bunch of Elite assholes. We didn’t even get to send the email…..

Then I had a client who gave me a list that wasn’t properly cleaned and it got sent through the Mail Chimp system. It was an honest mistake and we made every effort to make up for it (apologized, cleaned the email list, removed the old one, etc.). MailChimp, however, immediately assumed that we were malicious spammers and started treating us with arrogance and contempt. We complied with everything they asked of us and at each step they gave us more flak. When we finally requested that we actually get on the phone with someone, they replied that they do not do phone calls, called us “careless” and “suspicious” and asserted that we needed to get on their “good side”.

I’ve been in this business for 10 years. I’ve worked with numerous vendors. I’ve run email campaigns off my own servers. BELIEVE ME when I say I understand the importance of adhering to white hat practices for email delivery (I know MailChimp wouldn’t have a business if they didn’t). That said, I’ve worked with numerous other A-list providers (Constant Contact and Campaign Monitor to name two) who are every bit as professional, much more flexible, and much less condescending.